MERCHANDISE SHOP

CANCELLATION POLICY for Daily bike tours & Hourly bike rentals

• 50% refund: If the reservation is canceled more than 48 hours in advance.
• No refund: If the reservation is canceled less than 48hours in advance.
• No show or early termination: No refunds will be provided for any unused portions of the trip.
• Please note that the price of the tour and rental does not include travel insurance or coverage for trip cancellations due to any inconveniences. We highly recommend purchasing comprehensive travel insurance that covers trip and flight cancellations, interruptions, and unforeseen personal or health circumstances.
   

CANCELLATION POLICY for Private bike tours & Multiday bike rentals

• 50% refund: If the reservation is canceled more than 7 days in advance.
• No refund: If the reservation is canceled less than 7 days in advance.
• No show or early termination: No refunds will be provided for any unused portions of the trip.
• Please note that the price of the tour and rental does not include travel insurance or coverage for trip cancellations due to any inconveniences. We highly recommend purchasing comprehensive travel insurance that covers trip and flight cancellations, interruptions, and unforeseen personal or health circumstances.
   

REFUND POLICY

• Money will be refunded accordingly to your card, bank account, or your travel agency.
• 100% refund if the minimum group size is not met & the tour was cancelled by PrahaBike.
• If you are not happy with the tour we will refund the money or offer you an alternative tour.
   

INSURANCE: Theft & Damage

While theft insurance is not mandatory, we highly recommend it to minimize risks.

Cost
Theft and damage insurance ranges from 4 to 14 euros, depending on the type of bike. It applies only to thefts occurring during the daytime between 7 AM and 8 PM and covers damage to the bike, including manufacturer defects.

What the Insurance Covers

• Damage to the bike during regular use

• Manufacturer or material defects

• Lock defects

• Expenses for damages incurred for bike repairs during the trip

• Roadside emergency service in Prague's area

Insurance does not cover damage or accidents caused by:

• Violating traffic rules

• Improper parking

• Riding under the influence of illegal substances

• Accidents caused by irresponsible riding. You must use your personal or travel insurance to cover the costs

• Not following weight and height safety limits

In Case of Damage
If your rental bike is damaged or not functioning properly, you must call us for assistance.

Without insurance:

• You are responsible for covering the cost of our mechanic's trip within the Prague area to repair or replace the bike, as well as any damages caused during the rental time

• If you are outside Prague, you may visit a local bike repair shop for assistance or attempt to repair the bike yourself

• If a manufacturer or material defect occurs, you will not be charged for the repair, but you must return the bike to our shop using a taxi or our delivery service. Please call us for assistance

With insurance:

• If the bike is damaged, we will replace it

• If the bike breaks down or has a manufacturer or material defect, we will fix it or provide a replacement

• For repairs outside Prague, you must visit a local bike repair shop or attempt repairs yourself. We will reimburse expenses for fixing the bike or replacing parts, provided you submit valid receipts

Nighttime Storage
From 8 PM to 7 AM, all bikes must be stored in a secure location such as:

• A house

• A hotel garage

• A parking lot or storage room

Theft insurance does not cover bikes left outside overnight, such as on the street or in open spaces.
Bikes must be properly locked through the frame and back wheel to an immovable object, such as a bike stand, pole, or fence, ensuring they do not block any entrance or path.

In Case of Theft
If your rental bike is stolen, you must report the theft to the police. The police report must clearly state that:

• The bike was properly locked

• The lock was cut

Without insurance:
You will be liable to pay the full replacement value of the bicycle, ranging from 200 to 1400 euros, depending on the bike type.

With insurance:
A retention fee will apply, ranging from 40 to 140 euros, depending on the bike type.

Important: A valid police report is required to prove the bike was locked and stolen. Otherwise, legal consequences may apply, as damages exceeding 200 euros are considered a criminal offense under local law.