FAQ

If you do not find the answer to your question below please contact us.

Are advanced reservations required?

Yes, reservations are required for most of the tours. Our City Tours start at 10:00, 11:30 and 14:30, 15:30 and don't require an advance reservation. Though from May till Sept to guarantee a spot it is recommended to book at least 12 hours in advance.

How long are the tours? 

Our Praha Bike City tours are from 2 to 7 hours long. Our private tours can be adjusted according to your request. Our Country tours are around 8 hours long (including bike riding time, lunch, return time by train or minivan) and also adjustable on your request for Private tours.

On tour, do we stop and receive info? 

Yes, we stop multiple times on our Praha Bike City Tours so that you are enriched with cultural, historical and architectural information about the specific stop and Prague in general. You will also have lots of photo opportunities. It is a bike tour and not a walking tour and we are rather seeing more than talking :). On our 2.5hour bike tour we spend about half of the time biking and another half talking. Our guides provide information in an entertaining, interesting (sometimes funny) manner, using Prague's history and architecture as a lens of the city and country's spanning history.

Is there water, beer, lunch or bathroom break on the tours? 

We have a bathroom for our customers at Praha Bike and there is water for sale. At the midpoint of the tour, there is also a bathroom break. We don't recommend drinking alcoholic beverages and riding, there is always time for a beer after the tour. We do not stop for lunch on our City bike tours as 2-3 hours is just enough time to cover important & interesting stops. We do stop for lunch on our Big All-in-one, Karlstejn or Konopiste Castle tours.

Is the tour cancelled in case of the rain? 

Our tours run in the rain as well. We have ponchos available for everybody before the tour. In the case of the big rainstorm, we can cancel the tour and refund the money or change the start time/date. Those situations happen very rarely.

Do we need to take money with us on the tour? 

There are not too many opportunities to spend money on city bike tours, although on the longer private and country tours, taking money is necessary for lunch, snacks or replenishing drinks.

 

I did not ride the bicycle for years.. how hard are the tours?

All Praha Bike City Tours are for all level of riders from beginner to advanced, and for children as well. Private tours can be adjusted for higher or lower difficulty level riders, for distance and duration.

Are helmets and locks included in the rental? 

Locks and helmets are free of charge with any bike rental. You may also rent repair-kits, rear saddlebags, front handlebar bag and other biking accessories.

What is the make-up of your groups? 

Because of the diverse nature of our groups, we've found that keeping smaller groups with from 2 to 14 participants to be an optimal number.  Our experience has shown us that this size is large enough to spark great social interaction, yet small enough to get to know each other and receive personal attention from the tour guide. Also we use the audio guides, you will be hearing your tour guide in real time without the necessity to be close all the way, for example, while you are taking photos or looking for some medieval treasure away from the group :)

I'm not a fast rider. Can I still join the tour? How fast do you ride?

We are not racing and tours go in a very easy pace. Praha Bike promotes a "stop and smell the roses" philosophy of bike touring. We believe that to truly enjoy your cycling experience, you need to set a slower pace, take time for sightseeing and have a fun experience!
As for tours outside of Prague, like ONE DAY BIKE TOUR TO KARLSTEJN CASTLE
guests must be able to ride a bike and be fit to cycle 35km/22miles as an alternative you can reserve an e-bike in order to keep the pace about 14km(9miles)/per hour.

Do I have to use sunscreen?

it’s your call. Each person’s needs vary so much with season, latitude, skin color, personal history, philosophy, and so much else that it’s impossible to provide a one-size-fits-all recommendation. This article may help you with a decision: Is sunscreen the new margarine?

What kind of bicycles do you use for tours?

 We have plenty of different bikes at Praha Bike, ready to fit the needs of everyone. Usually, for our City Tours we provide City-Mountain type Bikes. They are equipped with 7 gears, 26” all terrains tires and front fork with shock absorber, particularly made and adapted for  Prague. For countryside tours we use Trekking/Hybrid bikes with 28” wheels, 7/27 gears and thinner tires for smooth longer rides.  
All our bikes are available in different frames & sizes in order to fit different heights. It is always possible to upgrade to Trekking or Electric bikes.
We are proud to say that a 
substantial part of our time and finances are dedicated to repairing and reusing our bike frames and parts in order to help to reduce consumption and saving natural resources!

Are there any restrictions when biking in the city?

Bicyclists must follow the same basic traffic rules as cars. Bike paths should be used when provided, otherwise, you must bike on the road in the absence of bike paths. You must respect pedestrians and stop for pedestrians in crosswalks. Riding on the sidewalk is not allowed.

Is it possible to do the tour with an Electric Bike?

Yes, you can always decide to book any tour with an E-Bike or upgrade your standard bike to an electric one just before the tour (subject to availability, additional fee apply). We also have tour exclusively on E-Bikes “Great Prague - E-Bike City & Park Tour”
Use of regular & electric bikes is allowed for the same tour. The tour goes at an easy and not a fast pace and using an e-bike will not make you go faster but makes the trip easier.

Are guided tours suitable for kids/families?

We do provide solutions for younger ones: extra child seat on their parents' bikes, tag-along and even a tandem with a rear seat for a small child. We also offer kids bikes in several sizes for children to able to ride safely and autonomously. Helmets are mandatory and of course included. We recommend to contact us in advance in order to accomodate your needs.

Are there audio guides available in languages other than English?

We use audio transmitters and you will be hearing your tour guide in real time. All daily group tours are led in English. Other languages are available upon special request and may affect the tour cost.

Are there any discounts for loyal customers?

Yes, indeed. After any tour you will get:
- a 50% off on any bicycle rental for the same day and a 10% discount for the following day
- 10% discount for your next tour
- 10% discount on our original in house designed and made in Czach Republic merchandise (t-shirts, hats, cycling jerseys, lucky bike bracelets)
 

Is there a weight restriction when riding a bike?

Unfortunately, yes. We have a participant weight limitation: under 125 Kg (270 lbs). More than that can be dangerous for the person and for our bikes. We are sorry for any inconvenience this may cause, it is a factory safety warnings. 

Is Prague a bike-friendly city?

Well, is not Amsterdam, yet, but things are improving a lot in the last years. Czechs love to ride a bike and the government is taking note, creating more and more bike paths, and making this wonderful city a bike-friendly city. If you are not a confident rider or afraid to ride in the city, there are nice bike paths along the river, in the parks and out of Prague. We can help you with recommendations, maps and directions on how to get out of the centre easily.

I’m a solo traveller. Can I still join a tour?

Of course, no problem at all. Even better, that way you will make friends in Prague. Some tours have a minimum number requirement, but in a high season, most of the tours run usually at full capacity.

Can I join the tours outside of Prague (to Karlstejn, Troja, Konopiste, Pruhonice ... castles) without reservation?

For tours outside of Prague, like the Karlstejn bicycle tour, we do need reservations in advance. You can make a reservation as late as 1 hour before the start and if the tour is available and has enough free spaces you can join it at the last moment.

Is it safe to park the bike outside?

It is safe to park the bike outside during the day. With all our rentals we give free strong locks. You need to always lock your bike using common sense (do not block any doors, entrances, ways). Lock the bike with our chain lock through the frame and back wheel and to bike stand, or pillar, or fence. But if you want to take the bike overnight, we do not recommend to lock the bike outside, you need to park the bikes indoor or in a safe place to prevent any theft attempts.

What does PrahaBike Bicycle Insurance include?

- Theft (Theft must be reported to the police. Only apply if the bicycle was properly locked and stored indoor overnight. Insurance contribution 40€. Theft Bicycle Insurance valid in the Czech Republic).
- Accidental damage (If the breakdown happened in the city limit of Prague we replace the bike with a new one or do the immediate repair. In case of a breakdown out of Prague we refund money for repairs done in the local bike shop).

 
Praha Bike since 2002
FAQ Praha Bike
FAQ
PRAHA BIKE T_SHIRT DESIGN 2019

SAFETY:
At Praha Bike, your safety is our priority! Our quality bikes are well-maintained, comfortable and made for riding in Prague. The tour moves at a comfortable pace so that everyone can enjoy the sights. Our well-planned routes manage to avoid tourist crowds and high traffic areas. We stay on side streets, bike paths and ride in green area and parks. Helmets are always recommended but are not obligatory for those over 18 y.o. (in accordance with Czech law). 

REQUIREMENTS:
Guest must be able to ride a bike, no training is provided except how to control breaks & gears on bicycle or e-bike.
 

MEETING POINT:
All tours start and finish at the Praha Bike main office located just 200 meters away from Prague's Old Town Square at Dlouha 24, Prague 1. 

TOUR LANGUAGE:
We provide most of our tours in English, or German, Dutch, Spanish, French on ruquest. 
 

RAIN or SHINE:
Rain or shine - All our tours operate every day. Make sure you have the sunscreen, or rain ponchos or warm gloves for the tour.
 

OPEN TIME:
9am-6pm (09:00-18:00)  Apr 1 - Oct 1
Note: bike tours, rentals & bicycle repairs are available everyday by advanced reservation:
Tel/ Whatsapp/ Telegram: +420604138882 or email us.
 

OPEN TIME - WINTER TIME:
Oct 1 - March 31 - make advanced reservation if you would like to Rent a bike or have a Guided bike tour,
please EMAIL, CALL or send TEXT/SMS to make a reservation.
Tel/ Whatsapp/ Telegram: +420604138882 or email us.
 

CONTACT: info(at)prahabike.cz,  tel +420 732 388 880,
Tel/ Whatsapp/ Telegram / Viber: +420604138882
...................................................................
 

CANCELLATION POLICY for Daily bike tours & Hourly bike rentals

  • 50% refund: If the reservation is canceled more than 48 hours in advance.
  • No refund: If the reservation is canceled less than 48hours in advance.
  • No show or early termination: No refunds will be provided for any unused portions of the trip.
  • Please note that the price of the tour and rental does not include travel insurance or coverage for trip cancellations due to any inconveniences. We highly recommend purchasing comprehensive travel insurance that covers trip and flight cancellations, interruptions, and unforeseen personal or health circumstances.
     

CANCELLATION POLICY for Private bike tours & Multiday bike rentals

  • 50% refund: If the reservation is canceled more than 7 days in advance.
  • No refund: If the reservation is canceled less than 7 days in advance.
  • No show or early termination: No refunds will be provided for any unused portions of the trip.
  • Please note that the price of the tour and rental does not include travel insurance or coverage for trip cancellations due to any inconveniences. We highly recommend purchasing comprehensive travel insurance that covers trip and flight cancellations, interruptions, and unforeseen personal or health circumstances.
     

REFUND POLICY

  • Money will be refunded accordingly to your card, bank account, or your travel agency.
  • 100% refund if the minimum group size is not met & the tour was cancelled by PrahaBike.
  • If you are not happy with the tour we will refund the money or offer you an alternative tour.
     

INSURANCE: theft or damage

While theft insurance is not mandatory, we highly recommend it if you'd prefer to avoid unnecessary risks.

  • Cost: Theft & damage insurance ranges from €4 to €14, depending on the type of bike. It applies only to thefts during the daytime (7 AM - 8 PM) or damage to the bike (including manufacturer defects).

  • In Case of Damage: If your rental bike is damaged or not working, you must call us and ask for help. 

    • Without insurance: You will be responsible for covering the cost of our mechanic’s trip to repair or replace the bike within the Prague area, as well as any damages caused. If you're outside the Prague area, you may visit a local bike repair shop for assistance or attempt to repair the bike yourself, if possible.

    • With insurance: If the bike is completely damaged, we will replace it. For repairs outside Prague, you may visit a local bike repair shop or attempt the repairs yourself. We will refund any expenses for fixing the bike or replacing parts along the way, based on receipts.

    • Note: The insurance we offer covers a wide range of situations: broken bikes, damages caused to the bike, and expenses incurred to fix the bike during the trip. 
      Insurance does not apply if the accident or damage was caused by violating traffic rules, improper parking, or if the rider was under the influence of illegal substances.
       

  • Nighttime Storage: From 8 PM to 7 AM, all bikes must be stored in a secure location such as a house, hotel garage, parking, or storage room. Theft insurance does not cover bikes left outside overnight (i.e., on the street, open spaces). Bikes must be properly locked through the frame and back wheel to an immovable object like a bike stand, pole, or fence and not blocking any entrance or path.

  • In Case of Theft: If your rental bike is stolen, you must report the theft to the police. The police report must clearly state that the bike was properly locked and that the lock was cut.

    • Without insurance: You will be liable to pay the full replacement value of the bicycle (ranging from €200 to €1,400, depending on the bike type).

    • With insurance: A retention fee will apply, ranging from €40 to €140 depending on the bike type.

  • Important: A valid police report is required to prove the bike was locked and stolen. Otherwise, you may face legal consequences, as damages exceeding €200 can be considered a criminal offense under local law.

 

contacts
Meeting point & Bike garage: Dlouha 24, Praha 1
+420 732 388 880
info(at)prahabike.cz
Prahabike (call us for free anytime)